Frequently Asked Questions

Find answers to common questions about our smart electronics.

Are MOES products compatible with voice assistants?

Yes, most of our smart devices are fully compatible with Amazon Alexa, Google Assistant, and Siri Shortcuts for seamless voice control.

Do I need a hub for my smart switches?

It depends on the protocol. Wi-Fi devices connect directly to your router, while Zigbee and Bluetooth versions require a MOES Smart Gateway.

Is professional installation required for smart wall switches?

While our products are designed for DIY enthusiasts, we recommend consulting a qualified electrician if you are unfamiliar with high-voltage wiring.

Does the MOES app work on both iOS and Android?

Absolutely. The MOES app is available for download on both the Apple App Store and Google Play Store.

Can I control my devices when I am away from home?

Yes, as long as your devices are connected to your home Wi-Fi and your smartphone has internet access, you can manage them from anywhere in the world.

What is the warranty period for MOES electronics?

All MOES hardware comes with a standard 12-month manufacturer warranty covering defects in materials and workmanship.